Refund Policy – Your Hassle-Free Returns

In our Refund Policy we are committed to providing hassle-free returns to make your shopping experience stress-free. You have 7 days after receiving your order to request a return if you're not completely satisfied.

To qualify for a return, your item must be in its original condition—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required to complete the return process.

Start a Return with Confidence

To begin your return, contact us at info@ktcvapes.com. We’ll guide you through our hassle-free returns process.
Please note: You are responsible for return shipping costs. Return labels must be purchased by the customer and will not be reimbursed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately. We'll assess the issue and take quick steps to resolve it.

Items That Cannot Be Returned

Some items are non-returnable, including:

• Perishable goods like food, flowers, or plants

• Personalized or custom items

• Personal care items such as beauty products

• Hazardous materials, flammable liquids, or gases

Unfortunately, we also do not accept returns on sale items or gift cards. If you're unsure whether your item qualifies, feel free to reach out.

Exchanges

Want something different? The fastest way is to return your item and place a new order once the return is approved. This keeps the hassle-free returns process quick and smooth.

Refund Timeline

After we receive and inspect your return, we’ll notify you about the refund approval status.
If approved, your refund will be issued to your original payment method. Please allow your bank or credit card provider a few business days to post the refund.